• The concepts of Quality Assurance
• The requirements of the ISO 9000 Series of Standards
• The structures and uses of documented Quality Management Systems
• The structure of QMS audits
• The disciplines of Auditing
• The skills and attributes of Audit Personnel
• Audit decision making

The Course Performance and Schedule

The course requires 5 days of hard, but enjoyable, involvement from the delegates. Days begin at 0845 and finish at 1730 each day. The course is presented by a combination of Lecture and Discussion, interspersed with delegate workshops on case studies designed to reinforce the theory presented. It is a requirement that delegates, before attending, must at the least be familiar with the ISO 9001 standard to ensure that the course begins with a certain, common, level of awareness. (For delegates who may not have been actively involved in ISO 9000 before a copy of the standard 9001 will be issued for pre- reading)

The course schedule, day by day, covers:

Day 1
The Concepts of Quality and Quality Assurance
The Requirements of ISO 9001 and the structure of the ISO 9000/10000/11000 series of documents
The Hierarchy of Documentation within a Quality Management System
The Contents and Uses of a Quality Manual

Day 2
The Contents and Uses of Quality Procedures
The Structure of Audit
Types of Quality Management Audit - Internal, Supplier, External
Phases of Audit and Audit Planning

Day 3
Phases of Audit and Audit Preparation
Phases of Audit and Audit Performance
Audit Management
Auditor Skills in Questioning and Evaluation

Day 4
Identification and Classification of Non-compliance
Phases of Audit and Finding Presentations
Phases of Audit and Reporting, Follow up and Close out

Day 5
Calibration - The requirements for management of Inspection, Measuring and Test Equipment
Auditor Registration with Professional Bodies
Formal Examination

Delegate Certification and Approval

Delegates are assessed during the course by a two stage method - Continual Assessment and Formal Examination. As auditing requires much more of an individual than simple theoretical knowledge, the personal attributes required are evaluated by the presenters on an ongoing basis by Continual Assessment of:

Communication
Interaction
Involvement and empathy with the subject

To supplement this personal skill review, the delegates are required to sit a "closed book" formal examination on the 5th day afternoon - 2 l/2 hours in duration for non-native English speaking delegates, to evaluate the theoretical capabilities of each delegate.

Successful delegates will receive a Certificate that is recognized by the IRCA.

The Presentation

The material is in English language and all delegates will receive a hard copy of presentation notes, supplemental reading and workshop material. Visual Aids are also in English and vary in style depending upon the venue capabilities.

The course is presented by tutors who are both qualified and approved for the

presentation, but also, and perhaps more importantly, experienced QMS/ISO 9000 Auditors themselves.

The Course Credentials

Not only is the course externally approved it is also "qualified" by performance. It has been run over 100 times throughout the world in countries that include: